Privacy Policy
Your privacy and confidentiality are our top priorities
Last updated: January 2025
Our Commitment to Your Privacy
At MyDoctor Online, we understand that your health information is deeply personal and sensitive. We are committed to protecting your privacy and maintaining the confidentiality of all information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
When you book a consultation or create an account, we collect:
- Name and contact information (email, phone number)
- Date of birth and gender
- Medical history and health concerns
- Payment information (processed securely through third-party providers)
Usage Information
We automatically collect information about how you interact with our website, including IP address, browser type, device information, and pages visited. This helps us improve our services and ensure security.
How We Use Your Information
We use your information solely for the following purposes:
- To provide medical consultation services and coordinate appointments
- To communicate with you about your appointments and health care
- To process payments and manage your account
- To improve our services and user experience
- To comply with legal obligations and protect our rights
- To send you important updates about our services (with your consent)
Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: We may share information when you explicitly authorize us to do so
- Medical Providers: Your information is shared only with the healthcare professionals providing your consultation
- Legal Requirements: When required by law, court order, or government regulation
- Service Providers: With trusted third-party service providers who assist in operating our platform (under strict confidentiality agreements)
- Emergency Situations: To protect your health or safety in emergency circumstances
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure video consultation platforms
- Regular security audits and updates
- Access controls limiting who can view your information
- Compliance with healthcare data protection regulations
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal and medical record retention requirements)
- Opt-out of marketing communications
- Request a copy of your medical records
- File a complaint if you believe your privacy rights have been violated
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@mydoctoronline.ae
Phone: +971 XX XXX XXXX
Address: Dubai, UAE